About Us

Not only is patience important to members, who often reach out to support when they are confused and frustrated, but it’s also important to our business. Insurance can be confusing and can create despair. We take the time to ease your worries and make sure you understand all of your options.

Not only is it important to pay attention to the individual member interactions (watching the language/terms they use to describe their problems), but it’s also important for us to be mindful and attentive to the feedback that we receive.

Our best forward-facing employees work on having a deep knowledge of how our products work. From direct carrier product training to ongoing up-to-date continuing education, our team strives to be in-the-know with all our offered products.

Call it what you want, but a great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing the kind of service that our members talk about. The many memorable customer service stories out there (many of which had a huge impact on the business) were created by a single employee who refused to just do the “status quo” when it came to helping someone out.